About ten percent of patient visits in the typical care practice result in a referral to another provider. For a small practice seeing two or three hundred visits weekly, there are twenty
to thirty referrals a week.
As a primary care physician, you know that some referrals can be made very efficiently while others cause significant hassles both on the front-end when the referral is made and then later when the patient returns for follow-up with inadequate documentation of what happened . . . if the patient returns for follow-up with you at all.
Here are a few key strategies for successful referrals for your valuable patients:
- Maintain a list of your preferred consultants. Familiarity in your referral list will increase service and patient satisfaction overall.
- When do you refer to an ENT or audiologist? An ENT referral is typical with unusual cases and an audiologist referral is recommended when mild to moderate hearing loss is suggested.
- Establishing a relationship with a local audiology practice will benefit your patients, your staff and your bottom line.
An established relationship with a high quality audiology practice can provide the services that a primary care physician wants for any referral; a transparent referral process that takes minimal effort by you and your office and which leads to the return of a highly satisfied patient.